Shipping & Returns
FREE SHIPPING On All Orders $50+
We offer FREE shipping on all orders of $50 or more for all domestic orders. For orders under $50 we offer Standard Ground shipping of $4.99.
All orders are processed within 1-2 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Return & Exchange Policy
All Returns are subject to Green Living US approval. NO Returns will be accepted and NO Credit will be issued without an advance written Return Authorization from Green Living US.
All Return Authorization Requests must be made within 30 days of delivery.
To Request Authorization to return item(s), please use the CONTACT form at GreenLivingUS.com and submit a request with the RETURN ASSISTANCE category option selected. Include your order number, first and last name and reason for return. You may also submit a request by emailing us directly at firstname.lastname@example.org.
NOTE: Any items returned to Green Living US WITHOUT Authorization will not be issued credit and will be shipped back to you. Costs for shipping the returned item(s) back to you may be charged back to you at our discretion.
Green Living US will discuss the circumstances of your return request with you. Upon review, Green Living US will determine if the item(s) are eligible for return authorization. A written Return Authorization will be sent to you by Email. If you do not receive written authorization for the return, you cannot return the item(s). Returned items received by Green Living US will not be processed unless there has been written authorization.
Authorized Returns must be received in unused condition (suitable for resale) and item(s) must be in original packaging.
Upon receipt of Authorized Return item(s), Green Living US will inspect item(s) to determine if unused, new, and in suitable condition for resale. Refunds will be credited to your credit card or original method of payment within 5-7 business days after we receive the returned item(s). Please note that we do not refund shipping costs.
The customer is responsible for all return shipping costs.